TANEXPO EDUCATION WORKSHOPS

TANEXPO Education is the right occasion to improve professional skills for the future of your company.
Training workshops held by international keynote speakers to focus on: “Today's and tomorrow's funeral profession: new ways, new methods, new tools for the modern business".

Simultaneous interpretation available for all workshops

CONSUMERS ARE TALKING – ARE YOU LISTENING?

THURSDAY 4 APRIL - 2:30-3:30 pm

 
Anna Bernfeld, CAE - NFDA Senior Vice President of Member Relations
Christine Reichelt Pepper, MBA, CAE - NFDA Chief Executive Officer

What consumers think about funerals and their experiences with funeral directors? Learn about the results of the NFDA latest consumer surveys and how you can turn challenges into opportunities.
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HOW TO PREVENT FUNERAL CARE BURNOUT

THURSDAY 4 APRIL - 4:00-5:00 pm

 
Maria Angela Gelati - Thanatologist, Death Educator, Author and Blogger
Alessia Zielo - Researcher, Archaeologist, Thanatologist, and Professor

Helping mourners while maintaining our personal well-being. This workshop will provide you with some tools to understand and prevent the burnout.
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THE SECULAR CEREMONY: HOW TO TELL THE LIFE STORY OF THOSE WHO PASSED AWAY

FRIDAY 5 APRIL - 10:00 am -1:00 pm


Paola Minussi
Secular Celebrant and Author

How the contemporary funeral has been changing and what families ask for now.
Discover how to effectively and respectfully approach your client, collect information and narrate the life of someone who passed away analyzing the words to say and how to act appropriately.
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ARTIFICIAL INTELLIGENCE & TRANSFORMATION OPPORTUNITIES IN THE NEW FUNERAL BUSINESS ERA

FRIDAY 5 APRIL - 2:30-4:30 pm


Juan Pablo del Alcázar Ponce
Digital transformation, analytics, and generative artificial intelligence Consultant

Learn about the latest trends and technologies shaping the future of funeral business and leadership. Discover how to leverage cutting-edge tools and techniques to enhance the customer experience and improve operational efficiency. Get the inspiration you need to thrive in the new era of funeral industry innovation.
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Program subject to changes